Wash Wax Clay Pad with Holder- 2 Pack

Orders are processed and shipped Monday through Friday, 7:00 AM – 4:00 PM (Central Time), excluding holidays. While most orders ship the same business day, shipment timing is not guaranteed and may vary based on product availability, order volume, and verification requirements.

Shipping transit times typically range from 1–4 business days, but are estimates only and may vary by destination, carrier, weather conditions, or other factors beyond our control. We ship orders via UPS or USPS, at our discretion, based on the shipping method selected and delivery location. Tracking information will be provided by email once the order has shipped.

Free Shipping

Free shipping is offered only on qualifying products shipped within the 48 contiguous United States. Free shipping eligibility is determined at checkout and may be modified or discontinued at any time without notice. Oversized items are excluded from free shipping offers.

Shipping Estimates

All delivery dates and shipping timelines shown at checkout are estimates only and do not constitute a guarantee of delivery by a specific date. We are not responsible for carrier delays once an order has been tendered to the shipping provider.

Address Responsibility

Customers are solely responsible for providing a complete and accurate shipping address at checkout. Requests to modify the shipping address after an order has shipped are subject to a $15.90 address change fee per package, where applicable. Orders returned due to incorrect, incomplete, or undeliverable addresses will incur this fee plus any applicable return and reshipment charges. Refunds for shipping costs are not provided in such cases.

Oversize Shipping Notice

Certain products are designated as oversize due to their dimensions, weight, or special handling requirements. A flat-rate oversize shipping fee will be assessed and added at checkout. Oversized shipping fees apply regardless of order value, promotional offers, or free shipping thresholds and are non-waivable and non-refundable.

We reserve the right to update shipping rates, carriers, and policies at any time without prior notice.

Warranty

We are committed to the quality and performance of our products. Our warranty guarantees your satisfaction by covering manufacturing defects within the timeframes outlined below. Normal wear and tear or use outside of intended purposes is not covered under warranty. Warranty terms vary depending on the type of use and product category.

1. Standard (Personal / Non-Commercial) Use Warranty

The following coverage applies to products purchased and used for personal or non-commercial purposes:

Product Category	Warranty Period
Chemical Products	1 Year
Mop (Head Only)	Lifetime Warranty
Wooster Pole	3 Years
Shur-line Pole	90 Days
Microfiber Products	90 Days
Aero Scrubbers	90 Days
Clay Pad	90 Days
Polisher and Polish Pads	90 Days
Miscellaneous Tools	90 Days

If your item is still under warranty, please contact us via email or phone. Provide your Order ID, a brief description of the issue, and a photo. In some cases, we may request that the item be returned before processing a replacement or refund. If that is required, please follow our standard Return Policy instructions.

2. Commercial / Professional Use Warranty

This Limited 30-Day Commercial Use Warranty applies to all mop products (including mop heads, poles, microfiber pads, and towels) purchased and used for commercial or professional purposes, including but not limited to detailing, aviation, automotive, RV, or fleet services.

Coverage Period: Coverage extends for thirty (30) days from the original date of purchase.

What Is Covered: This warranty covers defects in materials or workmanship under normal use during the 30-day coverage period. If a covered defect arises within this timeframe, we will, at our discretion, repair or replace the product.

Exclusions and Limitations:

• After 30 days, warranty coverage, replacements, or returns will no longer apply to items used in commercial or professional settings.
• Normal wear and tear.
• Damage resulting from misuse, abuse, negligence, or accident.
• Damage caused by unauthorized modification or repair.
• Consumable parts (such as pads or towels) that have reached the end of their useful life.

This limited warranty is the sole and exclusive remedy for the purchaser and is offered in lieu of all other warranties, express or implied.

Contact Information
📧 Email: sales@washwax.com
📞 Phone: 210-525-0707

We want you to be completely happy with your purchase. If you are not satisfied with any product, for any reason, you may return it for a refund of the purchase price within 30 days from the shipping date.

How to Make a Return:

We're sorry your purchase didn't work out for you. To make a return, please first contact us to arrange for the return. Next, to ensure your refund is processed as quickly as possible and to help you avoid a return adjustment, please follow the checklist below:

• Please write your order number on the shipping label.
• Items must be returned in the condition they were received, including all documentation and packaging materials.
• Please use a shipping method that is trackable, such as USPS or UPS.