We stand behind the quality of everything we make. Our warranty covers manufacturing defects for the time periods below. Normal wear and tear, or use outside a product's intended purpose, is not covered. Coverage depends on how the product is used and on the product type.
Personal (non-commercial) use
This coverage applies to products bought and used for personal, non-commercial purposes.
| Product | Warranty |
|---|---|
| Chemical products | 1 year |
| Mop (head only) | Lifetime |
| Wooster pole | 3 years |
| Shur-Line pole | 90 days |
| Microfiber products | 90 days |
| Aero Scrubbers | 90 days |
| Clay pad | 90 days |
| Polisher and polish pads | 90 days |
| Miscellaneous tools | 90 days |
Commercial and professional use
The Limited 90-Day Commercial Use Warranty applies to all mop products (including mop heads, poles, microfiber pads and towels) bought and used for commercial or professional purposes, including but not limited to detailing, aviation, automotive, RV and fleet services.
Coverage period: 90 days from the original date of purchase, the same as our 90-day money-back guarantee.
What's covered: defects in materials or workmanship under normal use during the 90-day coverage period. If a covered defect comes up in that time, we will repair or replace the product, at our discretion.
Not covered:
- Warranty coverage, replacements or returns after 90 days for items used in commercial or professional settings
- Normal wear and tear
- Damage from misuse, abuse, negligence or accident
- Damage caused by unauthorized modification or repair
- Consumable parts (such as pads or towels) that have reached the end of their useful life
This limited warranty is the purchaser's sole and exclusive remedy and is offered in place of all other warranties, express or implied.
How to make a warranty claim
- Email sales@washwax.com or call 210-525-0707.
- Include your order number, a short description of the problem and a photo.
- In some cases we may ask you to send the item back before we replace or refund it. If so, we'll tell you how, following our refund policy.