You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Most orders ship same day and arrive in 1-4 business days, but some areas may take longer due to location.
Orders are processed Monday-Friday 9am-5pm and are shipped using UPS or USPS depending on your location and the shipping rate. Tracking information will be sent to the email entered in your order form.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Most orders ship the next business day and arrive in 1-4 business days, but some areas may take longer due to location.
Orders are processed Monday-Friday 9am-5pm and are shipped using UPS or USPS depending on your location and the shipping rate.
Tracking information will be sent to the email entered in your order form.
- Please check shipping address for errors before submitting your order. Any changes to the shipping address after the package has left our warehouse will incur a fee of $15.90 PER PACKAGE (some shipments will have multiple packages).
- If your package is returned as undeliverable or returned due to an incorrect address it will also incur a fee of $15.90 per package and a return shipping fee to ship the package a second time.
- Arrival dates are only estimates. For expedited and guaranteed shipping please call 1-800-927-4929 or 210-334-7921